Frequently Asked Questions

I would like to get a dog/cat. Do you allow them in your rentals?

Simply call our leasing office (740) 592-2177 or email mgt@capstonecompany.com and we will ascertain if you are looking at a “pet-friendly” rental. At this point, we would also discuss the particular guidelines that are expected of all tenants with animals. With all dogs and cats, we require an extra monthly pet fee in addition to the rental rate. It is very important that you notify the management office before you adopt an animal so that all of this has been discussed with you and your lease has been properly amended.

I have a maintenance request, how do I go about getting this fixed?

For all maintenance requests, you are welcome to call the leasing office at (740) 592-2177 or use our online Maintenance Request submission form. For all emergency requests, please call (740) 592-2177 and leave a message with the details of your issue and someone will assist you as soon as possible.

Can I paint the inside of my rental a different color?

Any improvements that you wish to make to your rental should only be made after you have secured written permission from the management. We certainly welcome your willingness to want to improve upon your living space, but we also want to make certain that your improvement will not in the end cause us more work to change it back to its original state.

I am having a visitor in from out of town, are they permitted to stay in my rental for a couple of days?

You are certainly welcome to have a weekend visitor; however, if your visitor becomes a permanent occupant of the rental then you must notify the management so that we may adjust the lease accordingly. Also, if you have a visitor at Capstone Village, you must receive a visitor parking permit to prevent their car from being towed.